Mitchell County Regional Health Center understands that we all have different lived experiences, needs, identities, customs, and abilities. We are committed to providing quality, accessible, equitable care and services that are responsive to the needs of the diverse communities served.
Mitchell County Regional Health Center welcomes all individuals who come to us for care, treatment, and services. We comply with all Federal civil rights laws and do not exclude anyone or treat them differently because of their age, race, color, ethnicity (including limited English proficiency and primary language), national origin, religion, culture, language, physical or mental disability, socioeconomic status (including ability to pay or participation in Medicaid, Medicare or Children’s Health Insurance Program), sex (including sex at birth or legal sex), sex characteristics (including intersex traits), pregnancy or related conditions, sex stereotypes, sexual orientation, gender identity or expression, veteran status, or any other category protected by law.
Mitchell County Regional Health Center provides free auxiliary aids and communication services, so that people can communicate effectively with us, such as:
• Qualified sign language interpreters
• Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Free language assistance services to people whose primary language is not English, such as:
• Qualified interpreters
• Information written in other languages.
If you need these services, contact:
Language Assistance Services at 844-676-1175
Telecommunications Relay Service (TRS): 7-1-1
Mitchell County Regional Health Center allows service animals that are trained to do work or perform tasks for the benefit of individuals with a disability.
If you need another type of reasonable modification or accessibility services, please discuss it with your provider or refer to Section 1557/Americans with Disabilities Act
Resources
Coordinator
MCRHC Compliance and Integrity Officer Carrie Poulter. Phone: 641-732-6074
If you believe that Mitchell County Regional Health Center has failed to provide these services or discriminated in another way, you can file a grievance with:
Privacy Officer, Tracy Hart
620 N 8th St
Osage, IA 50461
641-732-6067
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201O
Phone: 1-800–368–1019, 800–537–7697 (TDD)
Updated May 25, 2026
